Technical Systems Coordinator, Emergency Management
- Basic Function
Under supervision of the Emergency Management Officer, the Technical Systems Coordinator, Emergency Management, is responsible for daily technical support of the City's land-mobile radio (LMR) fleet, Fire Station Alerting (FSA) system, Outdoor Warning System (OWS), and the Emergency Operations Center (EOC). This position also functionally supports the EOC operational capability and the overall emergency management program. This position regularly works a 40-hour per week schedule with some hours falling outside 8:00 a.m. - 5:00 p.m. as necessary to support EOC operations, special events, or other critical public safety needs.
Do you have a head for technology, a heart for service, and a desire to work for an organization that supports growth and development?
Join the Emergency Management Team with the City of Coppell Fire Department as Technical Systems Coordinator!
- Essential Job Functions
- Procure, program, and provide first-echelon maintenance and support for LMR terminals/subscribers including Motorola and Harris portable, mobile and base station radios and associated antenna systems and accessory equipment; coordinate vendor support, as needed.
- Provide first-echelon maintenance and support of FSA and OWS; coordinate vendor support, as needed.
- Provide technical support to end-users of radio, alerting and warning equipment.
- Maintain inventory, maintenance, and programming records.
- Oversee memorandums of understanding, inter-local agreements, FCC licensing and other documents regarding land-mobile radio use and alerting equipment.
- Evaluate public safety communication platforms and provide solutions to continually enhance services.
- Enhance knowledge related to field through educational opportunities.
- Maintain on-call status to respond to and serve in EOC during activations as required by emergency/disaster situations and maintain appropriate training to serve as Communications Technician for the Communications Unit within the Incident Command Structure.
- Perform other related work, as required.
- City of Coppell Core Competencies
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
Humble: The noble choice to forgo your status, deploy your resources or use your influence for the good of others beyond yourself-a willingness to hold power in service for others.
Motivation of Self & Others: We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self & Others: We motivate, inspire and influence others to strive towards excellence by being participatory, positive, accountable, team focused, influential in goal achievement, and empowering.
Service -Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through persuasiveness, assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self & Others: We are committed to improving the knowledge, skills, personal qualifications and performance of ourselves and others through coaching, counseling/discipline, delegation and self-development.
Organizational Awareness: We are aware of the Organization's structure and culture for how we do business by understanding organizational structure, departmental impact on organization, interdepartmental relations, organizational culture, organizational development and leadership style.
Global Awareness: We stay informed of issues and trends that may impact the Organization by understanding intergovernmental relations, political awareness, and media/public relations.
Community Awareness: We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations, demographics and branding.
Professional Insight: We thoroughly understand our professions and apply the principles and ethics required in the professions' service delivery by applying principles, professional ethics and by understanding future/profession trends, legal implications and resource planning.
Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, risk taking, continuous improvement and by being quality minded and a change agent.
Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning: We create the future direction of the Organization and understand the efforts and processes
needed to achieve it through strategic planning, goal setting, policy development, mission/values and council direction.
- Minimum Requirements
Employee must possess a strong command of the English language and the ability to communicate in a business-like manner both orally and in writing. The ability to deal courteously and diplomatically with others, train end-users in equipment operations and communicate technical equipment issues to non-technical users is necessary. Technical writing skills preferred.
The Emergency Management Technician should have a working knowledge of electronic theory, RF propagation and theory, Motorola and Harris proprietary radio programming software, and general operation, maintenance and programming of P25 radio terminals or subscribers. The Emergency Management Technician should be proficient in computer use, general applicable software applications and a variety of other technological equipment.
The Emergency Management Technician must have a high school diploma or equivalent education background and should have coursework in electronics, computers, networking, RF, etc. or equivalent work experience or job training. The Emergency Management Technician should have experience in the use of various electronic communications test equipment up to and including communications service monitor. Must have a Amateur Radio General License or the ability to acquire one within 12 months. Certified Electronics Technician certification and FCC General Radiotelephone Operator License preferred. Valid Texas Driver's License, Class C, required.